Shipping

Shipping

We like to offer a personal service from the moment you buy from Dio Davies Ltd.

You will go through to the checkout and make your purchase, we will then contact you directly to arrange shipping to suit you.

Shipping to within the M25 will be £100, for the rest of the UK and for International Shipping our team will book and track your shipping with you and you will then be invoiced separately. Goods will not leave the studio until the shipping invoice has been paid in full or a collection has been arranged with full paperwork.

All pieces are made to order with a 3-4 week lead time.

Returns

We hope you love your purchase, but if it's not exactly as you wanted then products ordered online, by phone or at Dio Davies may be eligible for a refund or exchange if they are returned unused and in their original condition.

To arrange a refund you must notify us within 14 days of receipt of your order to hello@diodavies.com and provide proof of purchase and full reasons for the return. You will then be sent instructions to complete the return.

We must receive the goods within 14 days of receipt of the email.

 

Damages

Any goods where the damage is noted before the purchase has been completed will be sold as seen and therefore non-refundable. If any adjustments have been made to a product in the purchaser's possession this will also deem items as non-refundable.

It is the purchaser/recipients' responsibility to check the goods before accepting them from the courier. We reserve the right not to take responsibility for any damages noticed after signing for goods on delivery. If the damage occurs during the transit, we kindly ask you to keep all the original packaging and provide us with supportive images as this will help us to investigate the damage. You must notify us of the damage on the day of delivery in writing quoting your order number - hello@diodavies.com